Customer Success Advisor - Finance Solutions Cheshire
Published more than a year ago.
Customer Success Advisor - Finance Solutions
Commutable from: Chester, Wrexham, Ellesmere Port, Wirral, Runcorn, Northwich, Nantwich, Whitchurch, Rhyl
Working hours: Monday - Friday, 9-5. No weekends.
This role would really suit a graduate (or someone with contact centre experience) looking to develop a career in business support!
The organisation is a market leader in their sector and have business partners across the UK
You'll be working as part of a team that endeavours to provide excellent customer service via phone and email; you'll be providing support at every opportunity throughout the customer journey.
Answering incoming calls and queries from new and existing business customers.
You will be involved in a wide variety of tasks from dealing with account queries, opening new accounts, maintenance of accounts, checking and validating information and building effective customer relations.
You will also follow up with other suppliers to clarify and obtain further information on behalf of and regarding customers
Liaising with other internal teams to ensure the customer journey is seamless
Required skills & experience:
Good communication skills over the phone and via email
Confident and motivated individual. Someone who will ensure customers feel valued and will endeavour to provide a world class customer experience
Completed work to a high standards and has excellent attention to detail
Ability to interpret financial information and convey this to the customer to answer any queries
Ability to use own initiative and proactively prioritise a varied workload
Knowledge of the finance industry is beneficial but not essential as full training will be given in the role.
Salary: up to £21,000 depending on experience
+ extended benefits package including private insurance, pension
+ free parking
New Line SR Ltd - Dawn MacPherson
Automotive + Finance Key Account Manager
If this opportunity sounds like the role for you then please apply or call me on 01332 417 255
New Line SR is a nationwide specialist in recruitment of field based sales people and executive management across the U.K. & Ireland since 2005. We pride ourselves in building long lasting relationships with our clients based on mutually beneficial recruitment relationships - "If our clients don't succeed, we don't succeed".
I specialise in recruiting for Companies that work in the automotive and financial sectors, and finding candidates roles in these sectors.
Roles types we recruit for include Field Sales People of all types, Key / National Account Managers through to Senior Executive Management positions; and everything in between!
Sectors I recruit for include all areas of Automotive, Motor Finance, Insurances, Warranties, Business Finance solutions and any associated products and services
Benefits: pension, free parking
Skills:
Contact Details
Contact: Dawn MacPherson
Email: dawn@newlinesr.com
Telephone: 01332417255