Customer Success Manager - Automotive IT Solutions - ManchesterManchester
Published more than a year ago.
Customer Success Manager - Automotive Software Solutions - Manchester
Fantastic opportunity to join a cutting edge technology business that is growing rapidly within the automotive market.
The company develops innovative software to enhance and optimise the sales process and customer journey for their client's operations. Over the last 12 months the company has developed strong partnerships with motor finance brokers and major dealer business including AM100 accounts.
Due to their success the company is now looking to appoint a Customer Success Manager to help manage their existing client base.
Responsibilities:
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Retain, grow and develop accounts through regular interactions with existing clients.
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Assist in onboarding new clients, ensuring smooth transition during the implementation of new tech.
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Be first point of contact for any client account queries, ensuring any problems are dealt with efficiently.
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Continuously review the health of their accounts, educate clients on industry trends, best practices and recommend relevant company products to help them achieve continued results to meet their business goals.
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Share industry knowledge and explain to the sales and product teams the demands of the markets while forecasting trends the company should be aware of in order to sell or develop new products to address the new learnings.
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Consult and participate in all aspects of the sales and upsell cycle including, proposals, scoping, pricing, demonstrations and contract negotiations, related to all opportunities across existing client and partner base.
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Contribute in the sales team's new business proposals, sharing insights on the common challenges customers contend with and explaining how the company's suite of products has delivered success for other clients.
Requirements:
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Experienced Account Manager from any B2B background
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Excellent communication and negotiation skills over the phone and face to face
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Ability to travel occasionally to visit client sites.
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Experience with CRM software (e.g. Salesforce, HubSpot).
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Familiarity with MS Excel (analysing spreadsheets and charts).
Package:
Basic: £30,000 - £35,000 + bonus
+ various other benefits!
New Line SR Ltd - Dawn MacPherson
Automotive + Finance Key Account Manager
If this opportunity sounds like the role for you then please apply or call me on 01332 417 255
New Line SR is a nationwide specialist in recruitment of field based sales people and executive management across the U.K. & Ireland since 2005. We pride ourselves in building long lasting relationships with our clients based on mutually beneficial recruitment relationships - "If our clients don't succeed, we don't succeed".
I specialise in recruiting for Companies that work in the automotive and financial sectors, and finding candidates roles in these sectors.
Roles types we recruit for include Field Sales People of all types, Key / National Account Managers through to Senior Executive Management positions; and everything in between!
Sectors I recruit for include all areas of Automotive, Motor Finance, Insurances, Warranties, Business Finance solutions and any associated products and services
Benefits:
Skills:
Contact Details
Contact: Dawn Gillies
Email: dawn@newlinesr.com
Telephone: 01332417255